Privacy Policy

INTRODUCTION

Effective Date: 1 May 2026

Who We Are

At Click Property Management Ltd we take a proactive approach not just to property management, but to protecting your information.

This policy explains how we collect, use, and protect your personal information in accordance with the Privacy Act 2020, including the updated Information Privacy Principle 3A (IPP3A).

What Information We Collect

We may collect personal information including:

Name, phone number, email and address
Identification (e.g. driver licence, passport where required)
Financial details (e.g. bank account, rent history)
Tenancy information (applications, references, agreements, inspection records)
Property ownership details
Maintenance requests and job-related information
Communications with us (emails, calls, messages)
Information from third parties (e.g. credit checks, references)

How We Collect Your Information

We collect information:

Directly from you (forms, applications, emails, calls)
Through our website and digital tools
From third parties where required (e.g. referees, credit agencies)

Why We Collect Your Information (IPP3 & IPP3A)

We collect and use your information to:

Manage rental properties on behalf of owners
Assess tenant applications
Manage tenancies and legal obligations
Arrange maintenance and repairs
Facilitate payments and financial processes
Communicate with relevant parties
Comply with legal requirements

Under IPP3A, we will take reasonable steps to ensure you understand:

Why we are collecting your information
How it will be used
Who it may be shared with
What happens if you choose not to provide it
Your rights to access and correct your information

Maintenance & Contractor Information Sharing

To ensure maintenance is handled efficiently:

Relevant information may be shared with contractors and trades (e.g. tenant contact details, job details, access instructions)
We may use third-party systems to manage maintenance workflows
Where payment solutions are used (e.g. deferred maintenance options), limited information may be shared with funding providers

All third parties are expected to handle your information appropriately and only for the intended purpose.

Whom We Share Information With

We may share information with:

Property owners and tenants (as required)
Contractors and service providers
Credit and referencing agencies
Government agencies (e.g. Tenancy Services, MBIE, Tribunal)
Insurers and legal advisors
Technology providers and maintenance platforms

Storage and Security

We take reasonable steps to protect your information, including:

Secure cloud-based systems
Access controls and authentication
Staff confidentiality and training

Overseas Storage

Some of our providers may store or process data overseas. Where this occurs, we endeavour to ensure appropriate safeguards are in place.

Your Rights

You have the right to:

Access your personal information
Request correction of your information

To do so, please contact us using the details below.

Cookies & Website Use

Our website may use cookies and analytics tools to improve your experience. You can disable cookies in your browser settings.

Complaints

If you have concerns about your privacy, please contact us first.

You may also contact the Office of the Privacy Commissioner if needed.

Click Property Management Ltd
📞 03 466 7783
✉️ office@click4rent.co.nz

Policy Updates

We may update this policy from time to time. The latest version will always be available on our website.