What's the best way to get in touch?
The best form of contact with our office is via email office@click4rent.co.nz If you do not have access to email, please phone our office on 0800 125 425. For maintenance requests, please use our Tapi app. If it’s an emergency please call 111.
Signed your lease?
Congratulations on signing your lease! To help you settle in and make the most of your tenancy, take a look at our comprehensive Tenancy Handbook. Filled with everything you need to know—from understanding your rights and responsibilities to advice on maintenance and living harmoniously with neighbours—it’s your essential guide for a smooth and stress-free renting
Tenants FAQ
Welcome to our Frequently Asked Questions (FAQ) page, designed specifically for tenants. Here, you'll find answers to common questions regarding your rental experience in New Zealand. Whether you're looking for information on tenancy agreements, maintenance requests, rental payments, or your rights and responsibilities as a tenant, we’ve compiled helpful details to guide you. Our goal is to make your renting experience as smooth and hassle-free as possible, and this page will provide the information you need to navigate your tenancy with confidence.
Click carries out inspections at regular intervals, as required by the landlord’s insurance company. This will be discussed during your new tenant onboarding.
You will be sent a text and email notification approximately one week prior to your inspection, giving notice of the date and approximate time of our visit.
Photographs of the property will be taken at these inspections to track the general condition of the property and any required repairs or maintenance. A report of our visit will be sent to the property owner.
Tenants are responsible for keeping the property in a reasonably clean and tidy standard.
Tenants are required to report all maintenance and/or repair work to Click when it happens and not at the end of the tenancy. This can be reported 24/7 online through our TAPI concierge service.
For after hours emergencies (ie. electricity, sewerage, plumbing, gas issues) please call our office number 03 4667783 for further instructions.
For fire or other emergencies please call 111. (Please note that if you call a tradesperson out after hours and it is deemed not an emergency, you may be up for the after hours callout fees).
As a tenant you are responsible for caring for the property to a clean and tidy standard for the full term of tenancy. This includes rectifying any damage that you or your guests, children and pets may have caused (whether accidental or not).
At the end of tenancy the property must be returned to the same condition - less fair wear and tear - as it was provided at the commencement of your tenancy.
It is the tenant’s responsibility to replace any blown light bulbs, cracked or broken windows, and blown fuses throughout the property. Tenants are also responsible for cleaning heat pump filters monthly and maintaining their gardens and lawns to an acceptable standard, as well as rubbish and general waste removal (including lawn clippings) fortnightly.
If you are ever unsure of who is responsible for the repair, please contact our office on 0800 125 425.
The owner is responsible for the day to day; repairs to property, payment for rates, water charges (if on town supply) and insurance.
Day to day repairs include (and are not limited to) any building faults, plumbing, electrical, heating and general maintenance.
In accordance with Section 66 of the Residential Tenancy Act 1986 fixed term tenancies are a legal agreement between both parties, for a specific length of time and cannot simply be ended with notice.
You may be able to break or end your lease early if a suitable replacement tenant can be found to take over your lease (that meets Click tenant criteria).
We ask the tenants to nominate one person to be "head tenant" who is the point of contact responsible for paying the rent and advising us of maintenance. It is our policy to only accept one full payment of rent each week (rather than individual tenants paying separate amounts).
Should any of the tenants living at the property change during the tenancy, they must complete a Tenancy Variation Agreement to reflect this change and Change of Bond form to remove their obligations from the tenancy, once approved by Click and remaining tenants. Any additional occupants must complete an application form and be approved to join the tenancy.
Should any of the tenants living at the property change during the tenancy, you will must notify our office for prior approval. Any change of tenant or additional occupants must make a written application and be approved to live in the property before moving in.
We will explain the terms and conditions of this in accordance with the Residential Tenancies Act when you sign your tenancy agreement.
Rent is due and payable on or before the due date as per your Tenancy Agreement. Click Property Management has a ZERO tolerance to rent arrears. Failure to pay rent by the due date may result in Tribunal proceedings.
Click Property Management understands that in in certain circumstances paying your rent can be difficult. We encourage open lines of communication and invite our tenants to contact us via free phone on 0800 125 425 or by email regarding any payment query before it becomes an issue.
Rent is always paid for the beginning of your rental period (not the end). For example, if you move in on a Friday your rental period is Friday through Thursday, with rent due every Thursday night. Or if you get paid fortnightly, then you need to include two weeks rent in this payment.
The first weeks rent covers your first week of tenancy. Some tenants mistakenly believe that the first week of the rent paid is held in trust for use at the end of tenancy, like a bond, but it isn't. Think of it as more like buying a goods or service, ie. at the start of the week you buy the loaf of bread, eat it, and then have to buy another loaf of bread for the following week. You don't pay for the loaf of bread after you have eaten it.
If you find yourself locked out of your property during office hours, in certain circumstances you may visit our office to collect our office set of keys however these must be returned immediately.
It is important to note that for privacy and security reasons, we are only able to give keys to tenants who are listed on the tenancy agreement and photo identification must be produced.
If you lock yourself out after office hours and cannot contact your Property Manager it is your responsibility to contact a locksmith to gain access. We recommend Begg Security on 03 477 7711.
Please note that all lock out costs are the tenants responsibility to pay.
You are required to return your keys to our office by no later than 4pm on the last day of your lease. This date is recorded on your Tenancy Agreement for quick reference.
You must remove all personal items and rubbish by this date. You are obligated to return the house back to the same clean and tidy standard given to you and as per Section 40 (1) (e) (i) of the Residential Tenancy Act, including mowing lawns and weeding gardens. Following your exit inspection, if these obligations are not met then the costs to remedy this may be deducted from your bond.
If your house is left to the required clean and tidy standard and all keys are returned on time, we will send you a confirmation message and arrange for the release of your bond to be actioned.
The notice period to end your lease depends on whether you are in a "fixed term" or "periodic" lease. This is confirmed on your tenancy agreement, or if you are unsure, your property manager can clarify this for you.
Please open the link below or visit Tenancy Services for information on the current tenancy laws including the required notice periods (for both tenants and landlords)
We've created a detailed Emergency Preparedness Guide covering what to do and what to pack for earthquakes, floods, landslides, and more.
It includes checklists, key contacts in Dunedin, local evacuation centres, and links to official sites like Civil Defence, GeoNet, and MetService.
🆘 View the full checklist and resources here
Stay safe, stay ready.