If you are unsure of your rights and obligations as a tenant we recommend you visit the Tenancy Services website for a range of information and forms.
What’s the Best Way to Get in Touch?
General Repairs and Maintenance
General repairs and maintenance requests are to be submitted via our Online Maintenance Manager. Download our free Maintenance App for fast access and easy reporting.
After Hours Emergency Repairs
If you wish to report an URGENT after hours plumbing, drainage or electrical matter please phone 0800 125 425 and follow the prompts for further instruction on who to contact.
Change of Tenant
Should any of the tenants living at the property change during the tenancy, you will must notify our office for prior approval. Any change of tenant or additional occupants must make a written application and be approved to live in the property before moving in.
We will explain the terms and conditions of this in accordance with the Residential Tenancies Act when you sign your tenancy agreement.
Rent is due and payable on or before the due date as per your Tenancy Agreement. Click Property Management has a ZERO tolerance to rent arrears. Failure to pay rent by the due date may result in Tribunal proceedings.
Click Property Management understands that in in certain circumstances paying your rent can be difficult. We encourage open lines of communication and invite our tenants to contact us via free phone on 0800 125 425 or by email regarding any payment query before it becomes an issue.
Paying Rent in Advance
Rent is always paid for the beginning of your rental period (not the end). For example, if you move in on a Friday your rental period is Friday through Thursday, with rent due every Thursday night. Or if you get paid fortnightly, then you need to include two weeks rent in this payment.
The first weeks rent covers your first week of tenancy. Some tenants mistakenly believe that the first week of the rent paid is held in trust for use at the end of tenancy, like a bond, but it isn't. Think of it as more like buying a loaf of bread. At the start of the week you buy the loaf of bread, eat it, and then have to buy another loaf of bread for the following week. You don't pay for the loaf of bread after you have eaten it.
Click carries out inspections at regular intervals, as required by the landlord’s insurance company. This will be discussed during your sign up appointment.
You will be sent text and email notification approximately one week prior to your inspection, giving notice of the date and approximate time of our visit.
Photographs of the property will be taken at these inspections to track the general condition of the property and of repairs and maintenance as required. A report of our visit will be sent on to the property owner.
If you find yourself locked out of your property during office hours, in certain circumstances you may visit our office to collect our office set of keys however these must be returned immediately.
It is important to note that for privacy and security reasons, we are only able to give keys to tenants who are listed on the tenancy agreement and photo identification must be produced.
If you lock yourself out after office hours and cannot contact your Property Manager it is your responsibility to contact a locksmith to gain access. We recommend Begg Security on 03 477 7711.
Please note that all lock out costs are the tenants responsibility to pay.
What happens at the end of our Lease?
You are required to return your keys to our office by no later than 4pm on the last day of your lease. This date is recorded on your Tenancy Agreement for quick reference.
You must remove all personal items and rubbish by this date. You are obligated to return the house back to the same clean and tidy standard given to you and as per Section 40 (1) (e) (i) of the Residential Tenancy Act, including mowing lawns and weeding gardens. Following your exit inspection, if these obligations are not met then the costs to remedy this may be deducted from your bond.
If your house is left to the required clean and tidy standard and all keys are returned on time, we will send you a confirmation message and arrange for the release of your bond to be actioned.